Privacy Policy

General

Ohana Africa (“Ohana Africa”, “we”, “our” or “us”) recognizes the importance of protecting personal details and information, and thus provides this Privacy Policy with respect to the access and use of various products and services of Ohana Africa by way of any type of devices and media, including web-based, mobile-based applications, devices, URLs/links, notifications, chatbot and other forms of digital or non-digital media, (“Platforms”) as owned and operated by us and/or our affiliates and services provided thereon by us and/or our affiliates (“Services”). The term Platforms will also include all pages that are sub-domains or are associated with or within each Platform and all devices, applications, features, technologies, functionalities and other services that Ohana Africa operates or offers through such Platforms. For the purpose of this Privacy Policy, the user of Services may be customers, channel partners, vendors or any other persons using Services or accessing the Platforms (“user”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling and use of your information. We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any information you share with us on the Platform. This Privacy Policy (“Policy”) is being framed in accordance under the applicable law. By using our Services through the Platforms, you signify your assent to this Policy and consent to the processing of your personal information and/or sensitive personal data or any other transaction that is generated with your use of the Platforms (“Information”). If at any time, an individual provides Information about someone other than himself or herself, the individual warrants that they have that person’s consent to provide such information for the purpose specified. The Services are not available to persons below the age of 18 years. If you do not agree with this Policy, ensure that you do not, in any manner, use our Services or download, install and/or use the mobile application.

SCOPE

By accessing or using the Platform and/or availing the services provided through the Platform or otherwise giving us your information, you undertake that you have the capacity to enter into a legally binding contract vide this Policy, which constitutes a legally binding document between you and Ohana Africa under the applicable law. Ohana Africa collects and processes your usage data, personal data and third-party data carefully, only for the purposes described in this Policy and only to the extent necessary as defined herein and within the scope of all applicable legal regulations. This Policy seeks to ensure that any personal information or third-party information handled by Ohana Africa is managed in a way that is ethical, compliant and adheres to the best industry practices. This Policy describes the types of information Ohana Africa collects, why and how Ohana Africa uses the information, with whom Ohana Africa shares it, and the choices you can make about Ohana Africa use of the information. We also describe the measures taken by us to protect the security of the Information and how you can contact Ohana Africa about its privacy practices. This Policy describes Ohana Africa current data protection policies and practices which may be amended or updated from time to time. Any changes to this Policy will become effective upon posting of the revised Policy on the Platform. It is recommended that you regularly check this Policy to apprise yourself of any updates. Your continued use of Platform or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Policy.

COLLECTION OF INFORMATION

We intend to provide services and features that meet your needs. To do so, when You use our Platforms, we may obtain the following information about you and your device from which you avail Services

THE TYPES OF INFORMATION WE COLLECT IN THE APP

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us
  • We may collect personal information from you, such as your first and last name, address, email, telephone number, and social security number when you create an account.
  • We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification, verification numbers, and transaction and payment history.
  • If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties—We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology—We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services, such as:

  • Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (example: phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (example: Wi-Fi, LTE, 3G), and general location information such as city, state, or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
  • Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
  • Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect your location information when you use the Services; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.
  • Your Contacts: you can invite others to join your Ohana group by providing us with their contact information, or by allowing us to access contacts from your mobile device or third party sites to select which individuals you want to invite. Contacts typically contain information on individuals (or organizations) including names, email addresses, phone numbers, URLs, social handles, online identifiers, and physical addresses. Your Contacts may also contain additional information on individuals such as organizational affiliations, job titles, birthdays, key dates, age, gender, general location, relationships, skills, interests, preferences, notes, photos, tags and other categorizations. If you allow us to access your contacts, we may use this information to enhance your experience in various ways, including, but not limited to, notifying you when a contact has joined the service. In addition, other users who have your contact information and have chosen to upload, sync, or import it from their device may be notified of when you join our service; they may be able to know the number of people on the service who have your number in their uploaded contacts, so that they can choose to invite people with many friends already on the service. Finally, may we use your list of contacts (if you choose to provide us with access to them) to recommend other users you might want to follow and to recommend your account and content to others.
  • Communications: when you sign up for an account or use certain features, you are opting to receive messages from other users, and Ohana. you can manage some of your messaging preferences through app settings and your device settings.
  • Ohana app requires microphone access permission to enable voice messaging functionality of the app. The microphone permission is optional and only requested when starting an audio recording. No connections or access will ever be made to user device without the user requesting it. It stores settings internally and pictures/videos captured by the user in device media store for the profile.
  • The app does use third-party services that may collect information used to identify you. Link to the privacy policy of third-party service providers used by the app

Link to the privacy policy of third-party service providers used by the app

  • Google Play Services
  • Google Analytics for Firebase
  • Firebase Crashlytics
  • Log Data: We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
  • Cookies: Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

HOW WE USE YOUR INFORMATION COLLECTED IN THE APP

(a) General Use—In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

  • Facilitate the creation of, and secure and maintain your account;
  • Identify you as a legitimate user in our system;
  • Provide improved administration of the Services;
  • Provide the Services you request;
  • Improve the quality of experience when you interact with the Services;
  • Send you administrative email notifications, such as security or support and maintenance advisories; and
  • Send surveys, offers, and other promotional materials related to the Services.

(b) Compliance and protection—We may use your personal information to:

  • Comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
  • Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • Audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • Enforce the terms and conditions that govern the Service
  • Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data—The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We disclose your personal information collected through your use of the Services as described below.

(a) In Accordance with Our Other Privacy Notices—Other than as described in this Privacy Policy in connection with the App, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.

(b) Third Party Service Providers—We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the App, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the App.

(c) Authorities and Others—Regardless of any choices you make regarding your personal information, The App may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

LINKS TO OTHER SITES

The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site, and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.

YOUR CHOICES REGARDING YOUR INFORMATION

(a) How We Respond to Do Not Track Signals—Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.

(b) Access, Update, or Correct Your Information—You can access, update, or correct your information by changing preferences in your account. For additional requests, please contact us.

(c) Opting Out of Email or SMS Communications—If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under "Contact Us" below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.

(d) Opting Out of Location Tracking—If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.

SAFEGUARDS AND RETENTION

We implement reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification, and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

A NOTE ABOUT CHILDREN

We do not use the Services to knowingly solicit personal information from or market to children under the age of thirteen (13) without parental consent. We request that such individuals do not provide personal information through the Services. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should promptly contact us at [email protected] or at +228 92105147 and we will delete such information from our files.

PRIVACY POLICY UPDATES

This Privacy Policy is subject to occasional revision. We will notify you of any material changes in its collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Policy will be effective thirty (30) calendar days following notice of the changes on the Services. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify us prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes shall indicate your acknowledgement of such changes.

CONTACT US

If you have any questions or complaints about this Privacy Policy or The App’s data collection or processing practices, or if you want to report any security violations to The App, please contact The App by email at: [email protected]; or by mail at: PO BOX 76, Atakpamé, Togo

COMMUNICATION

We may provide you electronically with information about your transactions, our products, and agreements between us. You hereby agree to receive such communication electronically. We may also contact you via SMS or a phone call on the telephone numbers you provided to us during registration, however not for the purpose of marketing unless we receive your prior written consent. You can withdraw your consent to receive marketing communication by contacting us on the details below. If you opt-out from receiving the marketing communication, this will not affect communication relevant to your use of the Service. Haagbo, SarlU
BP 76 Atakpamé Togo
E-mail: [email protected]